We are proud to announce that Stadium International Trucks is now a Diamond Edge Certified International Truck Dealer. This select Diamond Edge Certified network are high-performance service departments and have pledged their allegiance to the customer experience. This means more uptime for your business and better value for your truck repairs and maintenance.
In International Truck’s ongoing effort to drive uptime and unmatched service to its customers, along with IC Bus and its dealer network, together they introduced the Diamond Edge Certification. When servicing a vehicle at International Trucks or IC Bus Diamond Edge Certified Certified Dealership, customers experience faster service, immediate parts availability and a higher level of servicing expertise.
|Faster Turnaround||Accelerated Service Lane||Dedicated lanes ensure International customers receive vehicle evaluation by a technician and are informed of required repair, required parts and availability and estimated repair time within two hours of vehicle’s arrival.|
|All makes parts inventory||Parts Availability||Diamond Edge certified dealerships participate in Dealer Inventory Alliance (DIA) to ensure common parts are readily available in the dealer’s’ inventory.|
|Express Diagnostics||Accelerator Write-up||First-of-its-kind mobile application that expedites customer’s service visits by streamlining the write-up and diagnostic process|
|Knowledgeable Technicians||Trained Workforce||Technicians, Service Advisors and service management have all met or exceed training requirements, and undergo training to stay current with changing technology and service procedures.|
In order to obtain a Diamond Edge certification Stadium International Trucks passed rigorous parts and service guidelines, including the time it takes for a customer to get their truck diagnosed, repaired and back on the road.
Certification is awarded once a dealership achieves a minimum of 4 out of 5 diamonds. Each diamond represents Stadium International Trucks commitment to:
Stadium International Trucks is expected to develop long-term action plans that result in better service and reduced dwell time for its customers.
Extensive training completed on a routine basis ensures customers receive the highest level of service from our technicians.
Stadium International Trucks service departments commit to adopting technology like our Accelerator Write-up App, a first-of-its-kind mobile app created to expedite service visits by streamlining the write-up and diagnostic process.
Stadium International Trucks was measured against strict benchmarks in order to minimize vehicle downtime. When a dealer acquires this diamond, it signifies they have achieved an average overall dwell time of less than 5 days for ALL vehicle serviced at its location.
To be considered an elite International service department it takes a serious commitment. That’s why Stadium International Trucks was measured on how many warranty repairs it completed in 1 day or less. Faster repairs done right the first time, earned us a diamond and our customers more uptime.